Last updated: 03/03/2023
INFORMATION WE COLLECT
We collect Personal Information (including names, IP address, email addresses, phone numbers, location information, browser information and interactions an individual has with our Website and the Service).
We collect this information from:
you, when you provide that Personal Information to us, through registration and use of our Website and/or the Service, or through any other interactions with us (e.g. telephone call, email or web chat).
use of the Website and/or Service, any action an individual takes while using our Website or Service. We use this information to provide the Service, understand what content and features are effective and improve our Website and/or Service.
HOW WE USE YOUR PERSONAL INFORMATION
We process Personal Information:
to activate Accounts within the Website and the Service and complete user profiles;
to invoice Fees and to collect money that is owed, including authorising and processing credit card transactions via gocardless where the user has authorised this payment method.
We also process Person Information:
to verify an individual’s identity; to communicate with third parties, as necessary to provide the Service;
to communicate with you, Authorised Users, and other subscribers and suppliers relating to the Service and Website, including for administration purposes, such as Account management, customer service or system maintenance;
to comply with our obligations to our third-party service providers, subscribers, suppliers and other users of our Service and Website;
to identify Authorised Users when they sign-in to an Account and verify that the Account is not being used by unauthorised persons;
to send you and your Authorised Users marketing and promotional messages and other information that may be of interest to you where you have consented to receiving such material. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link) or by emailing us at email@example.com;
to improve our Website and Service;
to analyse usage of the Website and Service, or carry out research and analysis, so we can improve the Website and Service;
to respond to due diligence requests and/or transfer Personal Information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition of our businessto protect and/or enforce our legal rights and interests, including defending any claim;
and to comply with our legal obligations, including any notification and reporting obligations and any access directions imposed on us by a Government agency or regulatory authority.
DISCLOSING PERSONAL INFORMATION
We may disclose Personal Information to:
service providers, licensees, partners and suppliers who provide necessary goods and/or services to us or help us market and sell the Service;third parties, as necessary to provide the Website and Service;
any business that supports us, including hosting or maintaining any underlying IT system that we use to provide our Website and/or Service;other third parties to anonymise and aggregate statistical information;
a person who can require us to supply Personal Information (e.g. a regulatory authority or law enforcement agency); and
any other person or entity that we have been validly authorised to disclose information to.
THIRD PARTY SERVICES
We use third party services for providing the Website and Service, to ensure a better experience for users and for improving the Website and Service. In the process of doing so, the third party service provider may have access to Personal Information. However, these third parties do not have the right to use the Personal Information for their own use.
HOW LONG WE KEEP PERSONAL INFORMATION
We will keep Personal Information:until we no longer have a valid reason for keeping it;
until the relevant individual requests us to stop using it; orfor as long as required by law e.g., we keep invoice information for 7 years to fulfil our tax obligations.You should be aware that we do keep backups and logs for a period before they are automatically deleted.
COOKIES AND TRACKING
We may use various technologies to collect and store information about individuals when they use the Website and the Service, and this may include using cookies and similar tracking technologies, such as pixels and web beacons.CookiesA cookie is a piece of information that our web server may send to your machine when you visit our Website. The cookie is stored on your device, but does not identify you or give us any information about your device.
The types of cookies we use may include:
Strictly necessary cookies: These cookies are essential for the full functionality of our Website. They enable you to navigate around our Website and use its features. Without these cookies, you may not be able to access all the functions of our Website.
Performance cookies: These cookies collect information about how you use our Website. All information these cookies collect is anonymous and only used to improve how our Website.
We use Google Analytics to collect information about use of our Website, with the goal of improving our Website. Google Analytics collects information such as how often users visit the Website, what pages they visit when they do so, and what other sites they used prior to coming to the site.
Web beacons are tiny graphics with a unique identifier that may be included on the Website for several purposes. For example, we may use web beacons to deliver or communicate with cookies, to track and measure the performance of the Website, to monitor how many visitors view our Website, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on an individual’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an email). We use these web beacons to customise content and advertising and to analyse traffic to our Website.
PROTECTING PERSONAL INFORMATION
We take the protection of Personal Information seriously and we will take reasonable steps to keep Personal Information in our possession safe from loss, unauthorised activity, or other misuse.