Introducing External Email Syncing in Rave: Smarter, Simpler Communication
Introducing External Email Syncing in Rave: Smarter, Simpler Communication
At Rave, we’re always looking for ways to make communication clearer, faster, and more connected across your entire business. That’s why we’re excited to introduce one of our most anticipated updates yet. Office 365 External Email Syncing.
This new feature is designed to bring all your communication into one place, so you can spend less time switching between tools and more time getting projects moving.
What is External Email Syncing?
External Email Syncing allows you to connect your existing Outlook email account directly into Rave.
Instead of juggling multiple inboxes, you’ll be able to manage everything from within Rave keeping your CRM, projects, and conversations fully aligned.
One Central Hub for Communication
With the introduction of our new Mail system (replacing Messages), Rave now delivers a true email style experience inside the platform.
You can:
- View inbox, sent, drafts, and deleted emails
- Send and receive emails directly within Rave
- Search conversations quickly
- Forward emails and manage recipients
- Comment on threads for internal collaboration
This means your project communication, client conversations, and team discussions are no longer scattered everything lives in one organised space.
Seamless Integration with Your Workflow
External Email Syncing isn’t just about convenience, it’s about workflow efficiency.
By integrating your email with Rave:
- Project and enquiry communication is automatically linked to the right jobs
- Teams gain full visibility over conversations (with controlled permissions)
- No more lost emails or disconnected threads
- Communication history stays attached to the project lifecycle
The result is better coordination, fewer mistakes, and more transparency across your team.
Built for Real-World Use
We’ve designed the Mail and syncing experience to feel familiar while giving you powerful tools to stay organised.
- Email-style composition for a modern, intuitive experience
- Templates and drafts to save time on repeat communication
- Signatures for consistent, professional messaging
- Custom tags to organise conversations your way
- Attachments and rich formatting for clearer communication
Everything you expect from your email is now fully embedded in Rave.
Control, Visibility, and Security
We know communication isn’t one-size-fits-all. That’s why Email Syncing comes with advanced permissions and visibility controls.
You can:
- Decide who can view or manage specific mail threads
- Control access at user, project, or branch level
- Keep sensitive communication restricted where needed
This ensures your team stays informed without compromising privacy or control.
Why It Matters
For builders and teams using Rave daily, communication is everything. External Email Syncing helps you eliminate double-handling of emails, keep all project communication in context, improve response times and accountability, and create a single source of truth for every conversation.
In short, it turns communication from a bottleneck into a strength
To set up Office 365 Email Integration, please click here to view the help article.
To read about My External Mail, please click here to view the help article.
To read about My Mail, please click here to view the help article.
To read about Branch Mail, please click here to view the help article.
To learn about GeneralMail templates, please click here to view the help article.
